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Terms & Conditions

User Agreement

Access to and use of the Country Feeling Holidays (Pvt) Ltd website is subject to the following terms and conditions. By using our website, you agree to abide by these terms and conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms and conditions, you must refrain from using our website and services.

Booking Conditions

Country Feeling Holidays (Pvt) Ltd specializes in providing tour packages and travel services through its website. Our tour packages include accommodations, guided tours, ground transportation, and other related services. Users can browse through our website and select tour packages based on their preferences.

Payment Methods

We accept payments for tour packages through bank transfers only. We do not accept credit card payments (Visa or MasterCard). Users are responsible for any charges associated with bank transfers, including those incurred outside Sri Lanka.

Amendments and Cancellations

Users can request amendments to their tour bookings, subject to availability and applicable charges. Cancellations are governed by our cancellation policy, which considers the number of days before the tour commencement.

Health, Passport, and Visas

It is the responsibility of users and their party members to ensure they have the necessary inoculations, medical advice, valid passports, and visas before traveling. Country Feeling Holidays (Pvt) Ltd does not handle air ticket bookings, and users must meet all travel requirements independently.

Responsibility

Country Feeling Holidays (Pvt) Ltd accepts liability for incidents arising from proven negligence related to the tour packages and services we provide, excluding air ticket bookings. We focus solely on land-based travel arrangements and experiences.

Complaints

Users are encouraged to address any complaints immediately with the relevant service providers during their tour. Formal complaints must be submitted to Country Feeling Holidays (Pvt) Ltd within a specified timeframe after the tour completion. We aim to resolve complaints amicably and improve our services based on user feedback.

Exclusion of Liability

Country Feeling Holidays (Pvt) Ltd does not guarantee the accuracy or reliability of information provided on its website. We do not accept liability for any loss or damage caused by reliance on our website content or services. Users are advised to take precautions and conduct independent research before booking tours.

Copyright

All content on the Country Feeling Holidays (Pvt) Ltd website, including text, images, and other materials, is protected by copyright laws. Copying or reproducing any part of the website for commercial or business use is strictly prohibited without prior authorization.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Sri Lanka. Any disputes or legal matters arising from the use of our website and services fall under the jurisdiction of the Sri Lankan legal system.

Force Majeure

Country Feeling Holidays (Pvt) Ltd shall not be held responsible for any failure or delay in performance of its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, or government restrictions.

Privacy Policy

Our privacy policy outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the terms of our privacy policy. We are committed to maintaining the confidentiality of your information and using it only for the purposes outlined in our policy.

Insurance

We strongly recommend that users obtain comprehensive travel insurance to cover any unforeseen events or emergencies during their travels. Country Feeling Holidays (Pvt) Ltd does not provide insurance coverage and is not liable for any losses or damages incurred due to the lack of adequate travel insurance.

Limitation of Liability

In no event shall Country Feeling Holidays (Pvt) Ltd be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or services, including but not limited to loss of revenue, profits, or data, even if advised of the possibility of such damages.

Modification of Terms

Country Feeling Holidays (Pvt) Ltd reserves the right to modify these terms and conditions at any time without prior notice. Users are encouraged to review these terms periodically for any updates or changes. Continued use of our website and services constitutes acceptance of the modified terms.

Contact Information

For any inquiries, questions, or concerns regarding these terms and conditions, please contact us at info@countryfeelingholidays.com.

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